Washer

Link to videos of Densmore washer malfunction:

​https://1drv.ms/f/s!An1fUj9F23N7guNUmj8C1DIVN-ZG3A

​--------- Forwarded message ---------
From: Bill Densmore <wpdensmore@gmail.com>
Date: Mon, Mar 11, 2019 at 11:40 PM
Subject: Re: Re - Trouble shooting -- update as of 11 p.m. US Eastern Daylight Time -- READ FIRST
To: Fisher & Paykel Customer Care USA <usa.customercare@fisherpaykel.com>

-Please see:

​​https://1drv.ms/f/s!An1fUj9F23N7guNUmj8C1DIVN-ZG3A
​​
I have just posted two more short videos. Tonight I put a very small load in and started it up with the factory-present settings.  I used about three or four tablespoons of Tide powder detergent as shown the vide and I put it in the center of the spindle.   The washer took an extremely long time -- like an hour -- to cycle.  The wash stopped with rinse blinking and the beeps every five sections and was LOADED with suds. I then unplugged for 60 seconds and began a brand new cycle in hopes of rinsing away the suds. This time it got through the rinse lights but just seemed to hang on spin and never start spinning. Listen to sound in last short video. 

Questions:

1) Where are the suds coming from? Why do they survive through the rinse cycle? Is it possible the soap isn't being released until after the wash and rinse? 
2) Why is it taking the washer so long to cycle? 
3) Why does it either hang at spin and never really spin, or cyle three times in spin, partially spinng up for less than a minute and then slowing to acrawl, then spinning up and crawl and spin up and crawl three times until quitting with single beep continuous and clothes still very wet? 
4) We had this washer 10 years of good service until this started last May.
5) Is there a component that has failed with age? 
6) Or, is there some piping or valve somewhere which is clogged up, throwing the whole system off? 

-- bill 


Bill Densmore
Executive Director
Information Trust Exchange Governing Association
75 Water St.
Williamstown MA 01267
617-448-6600 
 Forwarded message ---------
From: Bill Densmore <wpdensmore@gmail.com>
Date: Sat, Mar 9, 2019 at 9:17 PM
Subject: Fwd: Call Fisher Paykel
To: Bill Densmore <WPDENSMORE@gmail.com>

Video and still shots showing failure mode of Densmore Fisher Paykel 
https://1drv.ms/f/s!An1fUj9F23N7guNUmj8C1DIVN-ZG3A


Bill Densmore
Williamstown, Mass. USA
mobile: 617-448-6600
wpdensmore@gmail.com

 Forwarded message ---------
From: Fisher & Paykel Customer Care USA <usa.customercare@fisherpaykel.com>
Date: Mon, Mar 11, 2019 at 12:25 PM
Subject: Re - Trouble shooting
To: wpdensmore@gmail.com <wpdensmore@gmail.com>

Hi Willliam,

Please send the link through to the problems that you are experiencing with your washing machine.
Regards
Pale


​

 Forwarded message ---------
From: Bill Densmore <wpdensmore@gmail.com>
Date: Mon, Mar 11, 2019 at 12:41 PM
Subject: Fwd: Re - Trouble shooting or Fisher & Paykel washer -- talked to company | Henry's Electric in Lee may be able to service
To: Betsy Johnson <betsy@bcn.net>


I talked to Fisher & Paykel in New Zealand. 

I sent her the link to the videos I shot and she was going to have technical support call us back tomorrow after reviewing them and what I told her on the phone.

She said we SHOULD put soap into the agitator. 

Also she said Henry's Electric is an authorized service center.  I just left a message for them.

Henry's Electric
254 Main St.
Lee MA 01238
413-243-0690
mon-thur 8:30a-5p  
Fri 9a-5 / Sat 9a-2p

-- billy 

 Forwarded message ---------
From: Fisher & Paykel Customer Care USA <usa.customercare@fisherpaykel.com>
Date: Mon, Mar 11, 2019 at 12:25 PM
Subject: Re - Trouble shooting
To: wpdensmore@gmail.com <wpdensmore@gmail.com>

Hi Willliam,

Please send the link through to the problems that you are experiencing with your washing machine.
Regards
Pale

 Forwarded message ---------
From: Bill Densmore <wpdensmore@gmail.com>
Date: Sat, Mar 9, 2019 at 9:17 PM
Subject: Fwd: Call Fisher Paykel
To: Bill Densmore <WPDENSMORE@gmail.com>

Video and still shots showing failure mode of Densmore Fisher Paykel 
https://1drv.ms/f/s!An1fUj9F23N7guNUmj8C1DIVN-ZG3A


Bill Densmore
Williamstown, Mass. USA
mobile: 617-448-6600
wpdensmore@gmail.com
http://itega.org/mission